Customer Platform Architect Manager - Woman/Man/Non Binary

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We’re looking for a Customer Platform Architect Manager to lead our global team of Customer Platform Architects (CPAs) and ensure we deliver world-class technical guidance to our customers.

You will be responsible for defining the vision of the CPA function, ensuring high-quality delivery across regions (NA, EMEA, APJ), and acting as both a leader and a mentor for a highly technical and globally distributed team.

This role bridges deep infrastructure expertise with strong leadership skills, enabling Filigran to scale its support for complex on-premise deployments while maintaining consistency, quality, and customer satisfaction.

💼 Your Responsibilities

• Define and drive the vision for the CPA function, ensuring consistent quality of service across all regions.

• Lead and mentor a global team of CPAs, providing guidance, coaching, and professional development.

• Ensure operational excellence by standardizing methodologies, documentation, and best practices for on-prem deployments, health checks, and infrastructure consulting.

• Abstract and simplify complex technical concepts, enabling both customers and internal stakeholders to understand and adopt recommendations.

• Collaborate with cross-functional teams (Customer Success, Sales Engineering, Product, Engineering, Support) to align customer needs with Filigran’s product capabilities.

• Act as an escalation point for strategic customers and the most complex infrastructure challenges.

• Continuously improve processes and knowledge sharing, ensuring scalability of the CPA function and alignment with Filigran’s growth.

🤝 Who You’ll Work With

• You will report to the VP of Customer Success EMEA.

• Work closely with Customer Success Managers, Solution Engineers, Platform teams, and Support.

• Collaborate cross-functionally to ensure high customer satisfaction

• A remote, globally distributed team with members in North America, EMEA, and APJ.

🧬 Profile We’re Looking For

Summarize the key qualifications, skills, and mindset expected:

• 8+ years of experience in IT infrastructure, systems architecture, or related fields.

• Proven experience as a team manager/leader, ideally across distributed, multicultural teams.

• Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP).

• Background in customer-facing technical roles.

• Ability to simplify complex technical topics and provide clear abstractions for non-specialist stakeholders.

• Fluent in both French and English.

• Comfortable working in a remote, async-first environment, with strong autonomy and ownership.

• Bonus: Previous experience in the cybersecurity industry.

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

• ⭐ What we believe

  We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

• 💻 How we work

  That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

• 🧭 What guides us

  That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity — everyone shares in our success

• Remote-first, flexible, and balanced — work that fits your life

• Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem — together.