Customer Success Manager

THE ROLE

As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen//One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You’ll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world-class experience.

WHAT YOU'LL DO

• Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers,  by establishing yourself as the subject matter expert on their Pure Storage Evergreen//One / Flex / CBS journey.

• Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth.

• Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership.

• Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts.

• Up to 25% travel to visit customers as needed

WHAT YOU BRING

• Demonstrated experience in a customer-facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering.

• A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor.

• The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences, including executives.

• Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers.

• Fluent English plus one of: German, French, Swedish, or Dutch

• We are primarily an in-office environment and therefore, you will be expected to work from the Prague or Staines office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

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