IT Technician

POURQUOI NOUS RECRUTONS ?

We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment.
We’re looking for an IT technician with a good service mindset and an appetite for continuous improvement.**

YOUR MISSIONS :**

• Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through ticket — around 5–10 tickets/day

• Install, configure, and maintain computer hardware, operating systems, and applications

• Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools)

• Maintain accurate inventory records of IT assets

• Onboard new employees

• Contributing to process improvement and documentation (e.g., updating and writing internal procedures on Notion)

Note: As a remote-first company, we don’t require IT support to handle physical devices (like keyboards, mice, etc.) — this is delegated to our Facilities team to streamline logistics and allow you to focus on value-added IT tasks.

YOUR FUTURE TEAM

You will report to Serge Ohl, Platform & IT manager.
You’ll join a small and supportive team currently composed of a SaaS Specialist.