Key Account Manager / Customer Success Manager

About us 👇🏼

At lempire, we're a passionate team on a mission to help individuals and businesses grow.

As a B2B SaaS company valued at $150 million, we have a suite of 5 products:

🔵 lemlist: Our cold outreach tool, used by 10,000+ users worldwide to find leads & their emails, write campaigns, personalize at scale, and get more customers.

🟠 lemwarm: The #1 deliverability tool on the market that helps users reach their audience’s inboxes.

🔴 lemcal: A scheduling tool to create a personalized booking page and reduce no-shows.

🕃 Taplio & Tweet Hunter: Tools used by top influencers like Justin Welsh to build personal brands on LinkedIn & X (formerly Twitter).

lempire is a fast-growing company with $28M+ in revenue, profitable, and 100% bootstrapped.

Our mantra: Keep growing! We live by it every day.

Your Mission

As a Key Account Manager / Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $600K in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals.

What You’ll Do

🚀 Customer Onboarding & Adoption

Led new clients through a structured and seamless onboarding experience.

Provide tailored training and best practices to help customers maximize the value of lemlist.

Proactively ensure customers integrate lemlist into their workflows for long-term success.

🤝 Account Management & Growth

Build and nurture strong relationships with key accounts to foster engagement and loyalty.

Monitor customer health metrics, identify risks early, and implement retention strategies.

Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.

💡 Customer Success & Support

Be the trusted advisor for your portfolio, ensuring customers achieve their goals.

Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.

Gather customer feedback and provide insights to improve product development.

📈 Retention & Expansion

Identify and execute upsell and cross-sell opportunities to increase account value.

Develop and implement targeted expansion strategies to achieve 110% NRR.

Drive renewals by ensuring customers see continued value in lemlist.

What We’re Looking For

✅ Fluency in French & English – You’ll be working with both French and international clients.

✅ Customer-first mindset – You’re passionate about delivering outstanding customer experiences.

✅ Sales-driven approach – You understand how to drive revenue through upsells and retention.

✅ Strong communication skills – You excel at building relationships and simplifying complex ideas.

✅ Proactive problem solver – You take ownership, anticipate challenges, and find creative solutions.

✅ Experience in SaaS or Customer Success is a plus!

What You’ll Gain

🌍 Ownership of a high-value client portfolio in a fast-growing company.

🚀 Hands-on experience in customer success, retention, and revenue growth.

💡 The chance to make a real impact by driving product adoption and customer satisfaction.

✨ A dynamic, international environment where innovation and collaboration thrive.

💡Recruitment process

Interview with Victoire (our TAM)

Meet with Yann (Head of Sales)

Business case + debrief

Meet with Charles (CEO)

Reference check

Offer

Ready to Make an Impact?

Join us and help businesses unlock the full potential of lemlist! 🚀