Live Chat Representative

We're looking to add a Representative to our Customer Service Live Chat Team! This individual will be responsible for providing excellent service to our customers by responding to their inquires through chat (LivePerson).

If you're interested in this opportunity, please submit your application below by Monday, April 8th!

Role Type: Full-Time, Non-Exempt

This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin

Schedule: Monday through Friday, 11:00 a.m. to 8:00 p.m. EST/8:00 a.m. to 5:00 p.m. PST

Responsibilities:

• Answer both customer service and product support questions through the LivePerson platform
• Answer a minimum of 3 chats/maximum of 4 chats simultaneously
• Work efficiently in order to provide minimal to no wait time for pending customers
• Remain up to date on trainings and department functions
• All other responsibilities as requested by the Live Chat Team Lead

Requirements:

• Excellent written and verbal communication skills
• Strong follow-through and multi-tasking abilities
• Ability to work both independently and within a team
• Strong knowledge of SH products, replacement parts, and brands

Preferred Background and Experience:

• SupplyHouse Customer Service experience that includes formal training on phones
• Foundational understanding of SupplyHouse Customer Service policies, processes, and resources

 

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