Professional Service Consultant - Woman / Man / Non Binary

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We’re looking for a Customer Training Consultant to join our Customer Success team and play a key role in designing and delivering our training programs.

In this role, you’ll focus on creating impactful learning experiences for our customers, developing training materials, and delivering both standard and tailored sessions. You’ll work closely with our Content Manager, Revenue, and Product teams to scale training initiatives and ensure customers can confidently and effectively use our platforms OpenCTI and OpenBAS.

💼 Your Responsibilities

• Design and build a scalable library of training content (agendas, slide decks, demo datasets, hands-on workshops) for OpenCTI and OpenBAS.

• Deliver training sessions to customers (remotely and on-site).

• Continuously improve training content based on platform updates and feedback.

• Document training delivery processes and propose scalable models for future services.

• Develop learning paths and certification programs to support different user profiles and maturity levels.

• Contribute to building a customer education strategy that scales with our growing community.

🤝 Who You’ll Work With

• Reporting to: Head of Customer Success

• Collaboration with: Content Manager, Revenue, and Product teams

• Close interactions with: Public and private sector customers globally, including cybersecurity and threat intel teams

• Environment: Fully remote, async-friendly, and collaborative

🧬 Profile We’re Looking For

• Proven experience in Cyber Threat Intelligence (CTI), SOC, or adjacent cybersecurity roles

• Strong communication and presentation skills, ideally with experience in delivering training

• Comfortable working in both strategic and technical contexts

• Autonomous, structured, and curious mindset

• Fluent in English (French is a plus)

• Bonus: Experience building training path and educational content in a tech/SaaS environment

🌍 What We Offer

• A unique opportunity to build a function from scratch with direct impact on customer success

• A collaborative, open-source-driven culture with real-world mission impact

• Flexible work environment (fully remote)

• The chance to work with major cybersecurity teams across the globe — public institutions, critical infrastructure, and strategic enterprises

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

• ⭐ What we believe

  We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

• 💻 How we work

  That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

• 🧭 What guides us

  That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity — everyone shares in our success

• Remote-first, flexible, and balanced — work that fits your life

• Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem — together.