Senior DevRel Engineer

What You Will Do:

• Act as devoted support for developers and integration partners: Research, diagnose and solve technical problems raised by customers (developers). Act as an escalation point regarding product engagement, liaising between Engineering and Business Development teams to troubleshoot and resolve requests. 
• Standardize Support processes: Establish operational procedures and standards for developer support, update and improve documentation whilst optimizing and streamlining efficiencies.
• Be an Advocate: Proactively communicate with internal partners regarding technical issues as they arise. Communicate with internal and external partners to help drive prioritization and technical resolution. 
• Working Cross-Functionally: You’ll work closely with the Engineering, Business Development, Product and Design for any adjustments needed to be made.

Who You Are:

• 2+ years of experience in an Integration Engineer/ DevRel role.
• Solid experience contributing to and improving an onboarding system for customers/ partners
• 1+ Year in web3 space.
• Experience in supporting and troubleshooting web applications, JSON and Rest APIsBash, Javascript, python, or other scripting experience
• Excellent written and verbal communication skills.
• Proficient in multiple programming languages.
• Possess a strong understanding of the crypto ecosystem.
• You’re able to communicate in various methods, complex concepts to people with technical and non-technical backgrounds.
• You must be adaptable in a niche space and develop creative solutions/ processes.

Nice to Haves:

• Technical Writing (Documentation).
• Experience designing and building and onboarding system/s for customers/ partners.
• Understandings and familiarity with web technologies (DNS, HTTP, TLS, Web services)
• Bash, Javascript, python, or other scripting experience
• Experience in supporting and troubleshooting applications built on a microservice architecture
• Experience with cloud solutions (AWS, Azure) and distributed systems
• Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL, Redis
• Understanding of Ethereum, web3 development, and the blockchain ecosystem
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Interview Process:

• Recruiter Screen:                                                        30 minutes.
• Head of Business Development:                             1 hour.
• Technical Product Manager:                                     1 hour.
• Recruiter Debrief:                                                       15 minutes.

What They Offer:

• A fully remote work environment with an international and diverse team.
• Competitive salary; including stipends for home office set-up, wellness, internet and cell phone.
• Token grants for exploration and/or investment.
• Work in a fast-paced start-up environment with experienced industry leaders.
• A learning environment where you can deep-dive into the frontier of blockchain.