Senior Manager, Global Services, East

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

As the Senior Manager, Global Services, you will be leading a team of high impact engagement managers and data scientists. Your team is responsible for pre-sales scoping, deployment, enablement and implementation of Dataiku platform for global enterprise customers to accelerate their time to value at initial engagement and throughout the duration of our partnership through the execution of targeted service packages. You will collaborate with cross-functional partners including leaders in sales, product and customer success.

How you'll make an impact

Sales:

• Support sales pitches.
• Manage multiple sub-regions with sales forecasting.
• Implement sales strategies and write proposals and SOWs.
• Partner with sales leadership to provide our customers with a comprehensive offering that includes the Dataiku platform and services.
• Serve as the point of escalation for customers in challenging situations.

Delivery:

• Manage client relationship, needs, and oversee implementation services estimation, delivery, and controls.
• Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Implement and oversee the execution of a Services Delivery Methodology in a Product company.
• Manage utilization and margin metrics for your region.
• Ensure Dataiku's customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.
• Grow and manage a team with cost-efficiency in mind, seeking to maximize outcomes for customers while investing Dataiku resources efficiently.

What you'll need to be successful

• Bachelor’s in a STEM degree or Technical Project Management program, Military experience, or equivalent years of experience in a related field.
• 8+ years’ of experience leading, managing, growing high-performant delivery teams and supporting sales motions.
• Have experience in hyper-growth product-based SaaS, data analytics, or an AI company. 
• Managed services operations in multiple geographic regions. 
• Managed sales forecasts of multiple geographical regions. 
• Are motivated by a hands-on approach to both customer and employee management; routinely interacting with customers and cross-functional teams.
• Location: Preference given to candidates working in EST, but might be flexible on CST for the right candidate (will need to work EST hours). 
• Willing to travel up to 15% as needed for customer engagements.

#LIRemote

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. 

Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com

Protect yourself from fraudulent recruitment activity

Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.