Support and Communications Specialist

Imagine waking up each dayexcited for work, knowing that your efforts contribute to aglobal movementthat impacts the world. If you're apassionate communicatorwho thrives in organized systems, loves crafting messages that inspire, and wants to help others experience the impact of great design, then this opportunity at the IxDF (Interaction Design Foundation) is for you!

Join us, and you wont just be changing jobsyoull be elevating your career on a global scale. At IxDF, were not just a company; were a movement dedicated to making high-quality design education accessible to everyone, everywhere. With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

Our Commitment to Our Members

At the core of every decision we make and every strategy we implement lies our unwavering commitment to our membersthey are the fundamental reason for our existence. This profound dedication drives us to exceed their expectations at every turn. We are on the lookout for a candidate who embodies our ethos: someone who is not only exceptionally talented and diligent but who also possesses a profound empathy for our learners' needs and a relentless pursuit of excellence. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learnersacross multiple channelsemail, chat, and social mediaproviding quick, accurate responses to their questions. Youll troubleshoot issues, offer guidance, and ensure a seamless user experience.

• Act as a brand ambassadorby upholding our excellent reputation in every interaction. Youll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. Its a big responsibility, but also incredibly rewarding!

• Collaborate with our Growth teamto elevate our brand communication to the next level across newsletters, campaigns, and social media copy.

• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether its organizing tasks, scheduling, or helping with project coordination, youll ensure everything runs smoothly and efficiently.

• Maintain and improve documentationby ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.

• Shape internal processesthat directly impact engagement and key performance indicators (KPIs). Youll analyze workflows and recommend improvements to help us provide even better services for our members.

• Update our internal knowledge baseand contribute to department-wide initiatives focused on knowledge sharing. Youll ensure that important insights and best practices are easily available to all, driving continuous improvement.

• Communicate and collaborate effectivelywith other teams to relay customer needs and insights. By sharing valuable feedback, youll help us maximize retention, improve member satisfaction, and drive growth.

• Embody our values,as you are often the first point of contact for our community. Youll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. Youll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

Do You Share the Vision of IxDF?

People don't just buy our courses; they invest in a better version of themselves and a life they truly love. That's why every sentence we write, from a support message to social media copy, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.

• Show the dream outcome:Help people imagine a future of creative, meaningful work, freedom, fulfillment, flexibility, and impact through great design.

• Strengthen belief in success:Build confidence through real stories and practical examples. People should feel, "If they did it, I can too."

• Overcome barriers: Write in a way that's simple, human, and motivating. No jargon. No overwhelm. Connect and lead the way.

Your communication won't just explain, it will inspire, energize, and support. Whether through a member support email, a LinkedIn post or a newsletter, your words will give our members clarity and confidence in our IxDF brand.

About You

• Youre amaster communicatorwith a sharp eye for detail and a natural instinct for language, tone, and flow.

• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.

• You arefluent in written and spoken Englishwith exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.

• You thrive in a fast-paced environmentwhere you handle ad-hoc projects of varying complexities with ease and enthusiasm.

• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.

• Attention to detail and thoroughnesscome naturally to you. You enjoy ensuring that every task is completed with care and precision.

• You relish solving problemsespecially the ones that haven't even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.

• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.

• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.

• You are comfortable with tight deadlinesand excel at prioritizing tasks to meet them, keeping projects on track.

• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.

• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.

• You are basedwithin the EMEA time zone, making it easy to collaborate with our global team.

Bonus Points

• You have a genuine curiosity about user experience (UX) designand are interested in how it can improve the quality of life for people around the world.

• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way thats engaging and easy to understand.

• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way thats efficient and clear.

What We Can Offer

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, youll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.

• Opportunities for growth and impact: At IxDF, youll have room to grow professionally while making a real difference. Youll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

• A Global, Purpose-Driven Team Work alongsidepassionate professionalsfrom all over the world, united by a common mission.

• Engagement with a Thriving Global Community Youll have the opportunity to support and interact with ourlocal groups, educational partners, and community initiatives. Whether its helping organizeIxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrantdesign community, your work will contribute to astronger, more connected global network of UX professionals and learners.

• Afull-time position, within a fully remote organization. Dailyvideo-based collaborationwith your colleagues from elsewhere on the planet, and you'll get to meet up on team trips every year.

• A work culture with nofluffy titles, political agendas and corporate drama. Your colleagues valueyour warm character, your strong work ethic, and the results you deliver.Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

• A daily mission to help impact,empower, and enrich the lives of millions of peopleby creatingaffordable high-end design educationfor everyone across the planet. It'll be yours too.

• A companywhere the distance between idea and execution is minimal.We're a highly agile organization withzero bureaucracy or corporate politics and withexceptional order and efficiency.

• A company culture wherepassion meets high performance and excellence. To help us improve the world (and yourself in the process),you'll need grit, strong work ethic, long-term thinking, and self-discipline.

• We thrive because we have ahands-on attitude and a bias towards actionas opposed to fluff-filled, unrealistic strategies. You'll needcrisp execution skills yourselfand the ability toimpress your colleagues with concrete results, just like they'll impress you.

How to Learn More and Apply

To submit your application as well as learn more about our Work Culture and Values, please visithttps://www.interaction-design.org/about/careers

Please apply as soon as you canwe're firm believers of the sooner, the better and we're looking forward to working with you!