Technical Operations Support

Company Description

BNB Chain is making mass blockchain adoption a reality as a community-first and open-source ecosystem built on the principles of permissionlessness and decentralization. By contributing to the development of the infrastructure and supporting the community, BNB Chain is on the mission to help onboard a billion new users to Web3.

If you want to contribute to building the Web3 ecosystem while working in a collaborative and dedicated team that is enabling some of the most exciting innovations of our era, join us as we pave the way for blockchain to change the world for the better.

Job Description

• This is a 24x6 customer support team. Team members will be on rotation shift. Covering support channels across, BNB Forum, Telegram group and Discord
• Strong understanding of BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield
• Hands on technical support. Analyse issues and provide solutions
• Deliver a stellar customer experience(i.e. SLA)
• Understand customer needs and how to meet unique challenges and goals
• Seek product feedback and track usage/performance, driving our product roadmap
• Build and maintain ongoing relationships with multiple stakeholders, both internally and externally
• Partner with internal teams to drive long term solutions / product development decisions
• Work in a quick changing environment

Qualifications

• Min 1+ years of experience in a technical support role
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Strong analytical skills
• Experience working on blockchain projects
• Excellent English in both speaking and writing. (Mandarin would be a plus)

Additional Information

What can you expect from a career at BNB Chain?

• Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• Enjoy competitive salary and benefits.
• Balance life and work with flexible working hours and casual work attire.

BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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