Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.
* Please note: internally, we call this job "Solution Deployment Manager"
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basics requests through ticketingWithin 3 months, you will:
Own your portfolio of 20 existing clientsStart to onboard your own new clients Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to supportHost functional and technical workshops with clients to support them in their platform customization and structuringWithin 6 months, you will:
Successfully ensure 360Learning platform deployment for new clientsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshootingBe able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliverySupport Strategic customers all along their contract from un expertise standpointDeliver Professional Services to our existing customers baseWithin 12 months, you will:
Onboard another Solution Deployment ManagerContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsDeliver platform audits to clientsDeliver professional services proposed in our Professional Service catalogueThe Skills Set
Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsUnderstanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,Native French proficiency and very good English proficiency (level B2)Enthusiasm for our culture explained hereWhat We Offer
Compensation: Package includes base salary, a variable component and equityBenefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line. View our CSR Charter here: https://360learning.com/blog/corporate-social-responsibility-charter/ Balance: Flexible hours, total work from home possible anywhere in FranceInternational team: Learners located in UK, US, Germany and France.Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/Interview Process
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with Head of Professional ServicesCase Study with 2 teammatesClarification Meeting with our CS Operations ManagerCulture Fit Meeting with our VP Customer SuccessOffer !⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
