Contracts Service Director

POSITION SUMMARY

The Contracts Service Director is responsible for ensuring the contract retention of the Lectra install base and helping grow the recurring contract and subscription base. They will articulate the CVP of the Lectra Customer Success team directly to the customers and assist and coach the sales team to drive recurring revenues. The service director will manage a small team dedicated to reducing churn and generating contract winbacks across the region.
 

Profile description:

RESPONSIBILITIES

• Drives service contract revenues across the Americas region.
• Securing contract renewals for both equipment and software.
• Driving the sales team to secure contract winbacks and upsell to higher value contracts.
• Analyze and present service delivery to the customers.
• Work alongside the sales team to promote the value of Lectras Customer Success CVP.
• Manage service contract protection team in the US and Brazil.
   

PROFILE

• Bachelor’s degree in Business, Management or related field.
• 5+ years of experience in service management, as a service director or similar leadership role.
• Strong knowledge of service procedures and practices.
• Enthusiastic and creative leader with the ability to inspire others, exercise leadership and communicate ideas and instructions clearly.
• Excellent managerial skills with the ability to lead and motivate a team.
• Excellent communication and interpersonal skills with the ability to discuss technical issues.
• Strong analytical and problem-solving skills, and attention to detail
• Excellent communication and presentation skills.
• Proficient in MS Office and service management software
• Fluency in English
   

TRAVEL

• Hybrid position is based in Atlanta, GA
• There will be up to 50% of travel to customer sites/Lectra offices

Equal Opportunity Statement

Lectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lectra is also committed to compliance with all fair employment practices regarding citizenship and immigration status