Solution Expert

Our Implementation team plays a key role in ensuring a smooth onboarding experience for new customers. Working cross-functionally with Sales, Product, and Customer Success, they gather and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform.

Once customers are live, they often face new functional or technical challenges, and that’s where you come in.

As a Solution Expert, you will manage a portfolio of customers throughout their contract lifecycle, helping drive product adoption and delivering tailored solutions that go beyond the core platform features.

A major focus of this role will be supporting one of our largest and most strategic clients. This account has already deployed the platform and possesses a high level of expertise, so you’ll be expected to bring deep product knowledge and strong problem-solving skills. You’ll assist them with:

- Advanced platform restructuring

- New integrations (e.g., flat files, APIs, and third-party tools)

- Solution audits and optimisation

- Expert-level advice and technical support to maximise the platform’s value

This is a great opportunity to work with high-impact clients and play a key role in shaping how they leverage our product at scale.

Within 1 month, you will:

Within 3 months, you will:

Within 6 months, you will:

Within 12 months, you will:

The Skills Set

What We Offer

The Interview Process

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!