Technical Content & Enablement Specialist - Woman/Man/Non Binary

🎯 The Role

We're looking for a Technical Content & Enablement Specialist to join our Customer Success team and help us elevate the way we educate and support users through high-impact content in the Filigran Academy (https://academy.filigran.io/opencti). You'll work closely with cross-functional teams to develop clear, engaging technical documentation and training materials that simplify complex cybersecurity concepts and contribute to our customers’ success.

💼 Your Responsibilities

• Own and manage the creation, structure, and maintenance of the Filigran Academy (https://academy.filigran.io/opencti).

• Design and produce customer training materials including videos, guides, tutorials, and infographics.

• Define and implement an editorial line to ensure consistency in style, tone, and clarity across all content.

• Collaborate with internal teams (Customer Success, Solution Engineering, Product, Marketing) to align content with user needs and strategic goals.

• Translate complex technical and cybersecurity concepts into accessible, educational content.

• Ensure all content aligns with brand standards while adapting to various audience profiles (technical vs non-technical).

• Contribute to the development of our learning platforms and tools (e.g., LMS, LearnWorlds, GitHub-based documentation).

🤝 Who You’ll Work With

• You’ll report to the Head of Customer Success or Product Enablement.

• You’ll work closely with Product, Engineering, Solution Engineers, Marketing, and other customer-facing teams.

• You’ll collaborate with internal subject matter experts and have the autonomy to propose new formats and improvements.

🧬 Profile We’re Looking For

• 3+ years of experience in technical content creation, customer enablement, or product documentation.

• Strong understanding of cybersecurity or the ability to quickly ramp up on technical topics.

• Proficient in tools like Camtasia, Adobe Creative Suite, GitHub, and modern LMS platforms.

• Excellent written and visual communication skills with strong attention to detail.

• Self-driven and able to manage projects end-to-end, from concept to execution.

• Comfortable working in a remote, asynchronous-first environment.

• Bonus: Experience working in SaaS, open-source, or cybersecurity-related companies.

🚀 Why Join Filigran? More than just a job.

We believe that great work happens in a healthy, balanced, and collaborative environment. At Filigran, you’ll find:

• A culture of trust and well-being – Low stress, high impact. Our teams work in a calm, supportive atmosphere where you can do your best work without burnout.

• A tight-knit, caring team – Collaboration and knowledge-sharing are at the heart of how we work.

• True full-remote culture – Async-friendly, flexible hours, and autonomy to structure your days.

• An ambitious, long-term vision – You’ll be building something that matters—and you’ll see its impact.

💰 Compensation & Benefits

• Competitive salary

• Remote-first with flexible hours

• Choice of laptop and work setup

🚀 Ready to Join Us?

Apply now and help us build the future of customer education and enablement in cybersecurity.