US Training & Implementation Specialist M/F

Company Description

Quantum Surgical is a medical robotics company committed to developing tomorrow’s healthcare. It aims to set new standards in cancer treatment by allowing more patients to benefit from innovative, targeted and less invasive treatments.

Co-founded in 2017 by Bertin Nahum and supported by a management team experienced in medical robotics, the team includes more than 130 employees across Europe and the United States and continues to grow internationally.

Job Description

As Training & Implementation Specialist, you will develop, deliver, and maintain the training program for new hires and end users while leading the implementation activities at new sites in the US.

Responsibilities:

• Work with clinical support, sales leadership, and internal resources to create clinical & sales training curriculum and materials.
• Launch new sites and support assigned Clinical Development Specialist
• Implement and monitor KPI’s to track launch success and effectiveness of training
• Ensure all in-service/training activities for new, existing, or potential accounts comply with training guidelines and regulatory documentation/processes
• Work with other departments, especially the Quality team to escalate customer complaints.
• Ensure that data from interventions and customer feedback are collected and passed on to the appropriate departments (Engineering, Marketing, Sales, Clinical, QARA, …).
• Participate in Market Development meetings and quarterly business reviews as appropriate.
• Stay current on the latest clinical data relating to Interventional Oncology, competition, medical robotics, and Quantum Surgical products.
• Collaborate with internal cross-functional teams (Marketing, Sales, Clinical, etc.).
• Assist in the organization of Skills Labs, Customer Site Visit programs, Webinars, Quantum Surgical Robotics team training, remote, digital, and other special events.
• Maintain successful customer relations by developing efficient procedures and strategies.
• Contribute to technical documentation according to the current standards.
• Support the Clinical Development Specialist Team when needed.

Profile

Required

• You have an Engineering degree, Biomedical degree or equivalent related to medical fields.
• You have a minimum of 3 years’ experience in a Clinical Support role.
• You have Experience in the IR suite or operating room.
• You have trained physicians and staff on the use of medical devices
• You have a good knowledge and understanding of medical imaging.
• You are concise and articulate communication skills in both written and verbal forms.
• You can work autonomously.
• You are highly proficient in spoken and written English.

Nice to have

• You have experience in a clinical environment with robotic or ablation technology.

Working at Quantum Surgical means:

• Joining a talented, dynamic and multicultural team whilst being part of the technological and human adventure of a company in full evolution.
• Sharing our culture of innovation, team spirit and result oriented.
• Taking up technical challenges.
• Benefiting from competitive compensation (based salary + variable, stock options).

Our hiring process:

1. Screening interview (Teams visio) – HR – 30/45 minutes
2. Technical interview (Teams visio) – Manager – 30/45 minutes
3. Face to face meeting – Manager – 1h/1h30

Diversity is one of our strong beliefs. We therefore carefully study every application without any consideration that could be related to either physical or moral characteristics.

Website: https://quantumsurgical.com/

Quantum Surgical video: https://www.youtube.com/watch?v=mZmC3-KcrtM