As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:
- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- Ensuring the business impact of our solution in accordance with the objectives set by our clients
- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode
Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.
Within one month, you will:
Master our product and Convexity corporate cultureFamiliarize yourself with the processes and tools used by our Client Success Partner (CSP) teamParticipate in your first customer meetings with other CSPs from the teamWithin three months, you will:
Take over a portfolio of existing customersStart new projects with prospects and clientsWithin six months you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve themDefine a retro-planning of the initiatives on the solution and vouch for itIdentify and document customer use-casesDevelop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teamsWork with the Account Managers to identify new project opportunities to develop the accountWithin twelve months, you will:
Reduce churn by identifying customers at risk and implementing a remedial action planIdentify strong leaders within the client’s teamDevelop and share good business practices with the entire Client Success teamThe Skills Set
First experience in a Client Success Partner or Customer Success Manager position (1-2 years)Experience of delivering a business review, managing warning situations and onboarding clientsPrevious experience in the SaaS B2B industry is a plusKeen interest for the digital industry, education and e-learning in particularAbility to interpret data and identify trendsExcellent interpersonal and communication skillsFluent French, and excellent English proficiency (B2 minimum)What We Offer
Compensation: Package includes base salary, a variable component and equity 📈Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance: Flexible hours, full remote work possible anywhere in France 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆The Interview Process
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with a Client Success Partner from the teamCase Study with a Client Success Partner and Head of Customer SuccessClarification Meeting with a Customer Success CoachCulture Fit Meeting with our Director of Customer SuccessOffer !⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
