Client Support Representative

About Q4

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. 

Q4 is the leading capital markets access platform that is transforming how issuers, investors, and the sell-side efficiently connect, communicate, and engage with each other. We are a trusted partner to more than 2,650 public companies globally, including many of the most respected brands in the world, and we maintain an award-winning culture where our team members grow and thrive. We are on our way to becoming the largest and most trusted, Investor relations platform company in the world.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

The Gig:

Q4 is hiring for our Support group, where our success is built on the flawless, timely execution of website content updates coupled with the delivery of excellent client service, day in and day out. This could be an interesting opportunity if you:

- Enjoy working collaboratively within a team environment

- Are passionate about delivering exceptional client experiences

- Can juggle many simultaneous tasks of competing priorities

- Are an organized and detail-oriented individual

- Exhibit excellent communication skills, both written and verbal

- Possess independent troubleshooting capabilities

This is a 6 month contract opportunity available to residents of Mexico only.

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Responsibilities

• Hours of work: Monday to Friday from 6 am- 2pm EST
• Work within the Q4 Studio Content Management System to help our publicly traded clients keep their websites up to date and compliant with regulatory standards
• Conduct frequent quality review checks when making site updates to ensure accuracy and quality of work
• Ensure timely delivery of client updates
• Communicate with clients frequently and in a professional manner to keep them informed on the status of their request(s)
• Facilitation of high impact content updates, such as adding or replacing:
• Webcasting information
• Presentations
• Disclosure documents, including press releases and financial reports
• ESG materials

Qualifications

• 2-3 years of customer service experience
• Experience working in content management systems
• Experience with ticketing systems
• Demonstrated knowledge of HTML and CSS
• Basic knowledge of Javascript/jQuery
• Financial experience a bonus
• Working knowledge of PC and Mac-based environments
• Ability to work both independently and within a team
• Drive to expand knowledge and solve problems
• Strong communication skills
• Prioritization, escalation, and an appropriate sense of urgency

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Why Q4?

We are motivated by solving complex problems in unorthodox ways.  Emphasis on your well-being means you experience your true potential.  We offer a variety of benefits to ensure you can always work hard and have fun:

- Health, wellness & lifestyle benefits to balance your heart, mind, and body;   

- Pension matching incentives to support your financial health;

- Unlimited paid time off so you can truly recharge and enjoy life;

- Choose your home, one of our trendy offices, or mix it up with our flexible working environment;

- Virtual team building and socials, keeping people connected is important to us; and 

- A fantastic culture to top it all off!

 

Join #Q4orce

Q4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.

 

Q4 values diversity and people of all backgrounds and abilities.  Should you require any accommodations prior to or during the interview process, please contact hr@q4inc.com.

#LI-Remote #q4orce

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