Customer Experience Representative

Were leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our countrys tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.The BRUNT team is not only devoted to improving on the old workwear standards, but were also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, were all about getting boots on the ground and building something real with the BRUNT crew.What Youll Do:In this role, you represent BRUNT. You will engage with our customers on the phone. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers' needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking.You should be: Passionate about people EmpatheticA natural problem solverA great communicatorFlexibleHow Youll Do It:Tactical/Core Responsibilities:Engage with our customers on the phone with the expectation of completing an average of 10 calls per hour (this is subject to increase or decrease based on demand).Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24 hour response tim