Deal Operations Analyst

Who Are We?

Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. 

We are seeking a passionate and highly driven individual to join the Deal Operations team at Postman. The Deal Operations Analyst role reports into the Head of Deal Operations which also reports into Revenue Operations. This role will work collaboratively with the sales, Finance, Legal, Renewals and Orders teams in the deal cycle; quote creation, approvals, order form creation, opportunity maintenance and bookings to comply with Postman policies and processes.

The Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams. 

What You’ll Do 

• Create Quotes and Order Forms for sales deals
• Process bookings review of customer orders.  Assist in the complete order cycle, ensure quality and efficiency through the entire process
• Support of internal and external customers in regard to order booking and order tracking
• Partner with Deal Operations and Sales on non-standard, custom, and/or complex deal structures to provide accurate quotes and order forms to match the intent of the deal
• Coordinate with internal teams to facilitate the order process, achieve joint goals, and solve problems related to order processing. These teams include finance, service, contracts, collections, and others
• Accurately enter deal information into Salesforce
• Special projects related to order processing and general Deal Operations process improvements

About You 

• BA/BS in Business Administration, Accounting, Operations, or other relevant field
• 2-3 years of experience preferred
• Understanding of basic back office operations as well as strong knowledge of order processing and finance
• Experience with Quote to Cash in Salesforce CPQ Tool
• Ability to learn internal business technology, applications, and solutions quickly
• Experience interacting effectively with remote teams
• Flexibility to work additional nights and weekends for month and quarter-end, as needed
• Working knowledge in Salesforce, Microsoft Excel, Google Suite
• Willing to work in a highly demanding and results-oriented team environment
• Extremely detail oriented and effective organizational skills. Meticulous in your attention to detail and take pride in ensuring that your work is accurate and thoughtful in nature.
• Strong problem solving skills and ability to root cause issues
• Excellent communication skills in knowing how develop partnership to effectively convey the needs of the sales team and customer to the appropriate stakeholder
• Highly organized in the ability to juggle many competing priorities and strive to support each with equal attention to detail and quick turn-around.
• Strong sense of accountability
• Kindness and consideration in your approach when interacting with peers, partners and customers

What Else? (Benefits)

This is remote role based in the Pacific time of the United States. Postman has an informal and fun working team environment. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. And we want you to be part of it all.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.

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