Game CS - Mandarin Speaking (Night Shift) (remote)

For which tasks (responsibilities)? Responsibilities: Creating & Managing FAQ pages Creating & Managing Template Create, improve, and suggest in-house CS process Monitoring the in-game status.  Reviewing in-game content with a checklist and monitoring server status. Responding to players' emails and assisting in resolving their inquiries. Collecting daily and weekly user data and reports. Recording and tracking BUG issues.  Conduct Game Testing.  Working on other tasks assigned by the team leader. No Phone Call What kind of professional are we looking for? Qualifications: ~2-3 years of experience in a customer service role. ~ Experience in the Game industry for 2 years or more is preferred. ~ Fluent in both  Mandarin and English. ~ Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations. ~ Passion for gaming is a positive attribute. ~ Availability to work remotely with highly responsive.  Working Hours: ~ Five-day work week 01:00 am. to 10:00 am. (1 hour break)  Working Location:  ~100% Remote What You Need to Have: Work From Home setup with stable internet. Personal Laptop What are the conditions and bonuses? Perks with us (Remote Worker)  Special Leave (3 - 12 days based on year of service)  Sick Leave Birthday Leave Yearly Medical Check-up Allowance TGIS ( T hank  G od  I ts  S ix hours today!)