Global Head of Support

The support and tech writing teams provide a low effort customer experience to resolve queries by understanding their needs and communicating solutions efficiently, effectively, and accurately. Customers interact with our agents through a ticketing system and take advantage of our knowledge base and AI enabled chat for over 2,000 customers. Internal audiences from sales to customer success count on our support team to provide accurate and comprehensive product information as the source of truth.

With a global span of 14 Support Agents and 3 Technical Writers split between North America and Europe, the Support Team plays a pivotal role in the product expertise of our customers. We aim to provide world class support. 

As a Head of Support you will be responsible for leading a team rich in our culture of Convexity.. Support is responsible to serve every front line employee and empower them to accomplish world class delivery. As such, your role will be crucial to significantly impact customer retention, directly influencing 360Learning’s reputation and success.

Within 1 month, you will:

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The Skill Set:

What we offer

Interview Process

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!