Operations Manager

This position is remote-friendly.

Our Central Operations

Without us, Joko stops running 😅! Our mission is to perform all manual tasks required for Joko in a cost-efficient, scalable, and repeatable manner. We therefore enable all other teams to focus on their core missions.

Led by Quentin, our COO, the team leverages technology and a network of partners.

What you will do

As an Operations Manager, you’ll play a key role in the smooth and efficient functioning of our day-to-day operations, collaborating across departments and ensuring our processes are optimized and scalable. You’ll have the opportunity to support company-wide initiatives and drive improvements across our operational workflows.

Your responsibilities:

• You will collaborate with multiple outsourcing partners and ensure they meet our performance standards. You will provide agents with the necessary training and maintain quality control over outsourced tasks.

• You will work closely with different departments to understand their operational needs and ensure an alignment with our business objectives.

• You contribute to improving our processes, including auditing, training, and knowledge management.

• You will work together with our Data and Business Operations team to leverage technology and tools that support efficient operations.

• You manage day-to-day operations, ensuring consistency, accuracy, and efficiency in processes across departments.

• You track performance through key metrics and KPIs

• Experience: 2+ years in operations management or a similar role within a fast-paced environment. Experience managing outsourced teams is a plus.

• Operation mindset: You have a passion for Operational excellence and take pride in delivering ever-better results.

• Analytical: Data-driven with experience in monitoring KPIs and using data to drive decisions.

• Mindset: You are curious and detail-oriented. You know your subjects inside out.

• Problem-Solver: Proactive in identifying and resolving operational challenges, continuously looking for ways to improve processes.

• Languages: You are fluent in both French and English both written and spoken, as we are expanding internationally.

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:

• Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.

• Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.

On top of that, we offer many perks such as:

• a budget for remote work equipment

• a ClassPass subscription for you to stay in shape wherever you are

• premium health insurance (Alan Blue in France)

• a Swile card for your meals, if you are based in France

• frequent team events and in-person gatherings every quarter!

• and so much more, see here ⏪

• 20-min call with the Hiring Manager

• 45-min personality interview with two team members

• A case study followed by a 45-min debrief with team members / For Tech positions: live tests with team members

• 45-min Founders interview

• Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!