Bilingual Technical Support Engineer – SaaS | Bogotá

Join us at Ringover – where customer experience meets innovation.

We're looking for a proactive and tech-savvy Technical Support Engineer. If you're passionate about solving complex problems, providing top-notch technical assistance, and ensuring a seamless user experience, we’d love to hear from you!

Major responsibilities :

• Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.
• Familiar with supporting iOS, iPadOS, and android mobile devices.
• Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
• Escalation point for Level 1 Technical Engineers
• Projects Assigned by Leads to help other teams excel.
• Responsible for Ringover’s IT services.
• Be available off hours for scheduled maintenance, critical update releases...

Required skills and attributes :

• Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps 
• Experience with integrating software and troubleshooting defects Experience escalating to development/technical leads 
• Understands chain of command within a corporate structure 
• Experience conducting thorough research into technical defects 
• Understanding of API Basics such as POST and GET for research.
• Overall strong technical background and project management skills are required.
• Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
• Understands networks, firewalls, seServer dependencies, TCIP, subnets, and databases...
• Must speak English and Spanish fluently

This position is for you if...

• You are tech-savvy.
• You are autonomous and you like to take initiative to learn
• You are very organized by nature and like to work with ambition
• You strive to exceed your goals.

Must be located in Bogota even if the position will be full remote.

The contract will be managed through a professional employer organization.

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).