Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
As our Solution Deployment Manager, you will manage all phases of the implementation lifecycle, from kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform. You will in particular focus on migrating clients of the Looop solution that has been acquired on the 360Learning platform.
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basics requests through ticketingWithin 3 months, you will:
Start to onboard and migrate your own new clients by:Driving project management in order to ensure successful platform deployment from Kick-off meeting, regular touch points until handover to supportHosting functional and technical workshops with clients to support them in their platform customization and structuringWithin 6 months, you will:
Successfully deploy the 360Learning platform for new clientsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshootingBe able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliveryWithin 12 months, you will:
Onboard another Solution Deployment ManagerContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsThe Skills Set
Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Implementation Project manager or Pre-sales Consultant)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsUnderstanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsNative English proficiency, French is not mandatory, but will be appreciated (level B2) What We Offer:
Compensation: Package includes base salary, a variable component and equity 📈Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line. Balance: Flexible hours, Total work from home possible anywhere in the UK 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆The Interview Process
Phone Screen with our Talent Acquisition ManagerInterview with the Head of Professional ServicesCase study with our Director of Customer Success & Solution Deployment ManagerClarification Meeting with our Head of Customer Success Culture Fit with our VP Customer SuccessOffer !