Technical Support Specialist (Customer Experience)

For which tasks (responsibilities)? —  Respond to support requests quickly and professionally —  Monitor performance analyze abnormal situations, and report them to responsible people —  Troubleshoot and report to relevant teams technical issues reported by the Operator —  Monitor chat with players and solve issues if they are detected —  Solve issues that were received from the studio side —  Monitor the stability of the production environment 24/7 (working at shift 12 hours) —  Report bugs, malfunctions, and unexpected situations —  Keep up-to-date support documentation, workflows, and knowledge base What kind of professional are we looking for? —  Strong problem-solving and analytical skills —  English level intermediate or higher —  Advanced PC user, who easily learns to work with new tools and technologies —  Multitasking person who can work on several tasks at the same time with the ability to prioritize them —  Highly responsible and customer-oriented person —  Ability to use Developer Tools —Experience in working with logs Nice to have: —  Experience in using Google Workspace —  Experience in the gambling industry —  Experience with Grafana, Google Cloud What are the conditions and bonuses? — Competitive Salary:  Competitive salary fixed in EUR with yearly performance reviews — Tax Coverage:  The company provides tax coverage — Remote Work Option:  Choose to work remotely, providing greater flexibility and comfort — Corporate Benefits:  Medical insurance, psychologist, English-speaking club — Paid Vacation: 20 working days of paid vacation + 10 time off in lieu, including national holidays — Paid Sick Leave: 10 working days — Professional Development:  Get reimbursement for professional development courses and training — Self-Development:  Get reimbursement for language courses, sports, massage, or life coach